Saturday April 1, 2023

Incident

Some users are unable to sign-in using the Continue with Google feature on the Android and iOS app

Issue summary:
From March 31st, 2023 at 7:18 PM PDT to April 1st, 2023 at 11:30 AM PDT, some customers may not have been able to sign in to Slack with the 'Continue with Google' feature.

During a routine cleanup process, we made some changes to the project behind the 'Continue with Google' feature. This change inadvertently prevented the Slack mobile apps from confirming the validity of customer Google accounts during login.

We reverted this change, restoring normal login behaviour for all affected customers, and we're working to ensure it does not happen again. We apologize for any disruption to your work.

8:27 PM PST

We've restored full functionality to sign-in with 'Continue with Google' feature on the iOS and Android app. We appreciate your patience while we sorted this out.

12:22 PM PST

We've temporarily disabled 'Continue with Google' feature on the iOS app. Android users will still see this option but it is currently not working. We'll be back with another update as soon as we have more information to share.

11:38 AM PST

We're looking into an issue impacting sign-in with 'Continue with Google' feature on the Android and iOS app. We'll be back with another update as soon as we have more information to share. We appreciate your patience in the meantime.

9:49 AM PST

Services affected

Login/SSO

Status

Incident