Monday April 3, 2023


Some users have trouble receiving 2FA code via SMS

Issue summary:
On April 3rd, 2023 from 11:00 AM PDT until 11:45 AM PDT, users on certain cellular service networks had issues receiving SMS texts for two-factor authentication (2FA).

Upon investigation, this was traced to one unverified toll free number, which prevented 2FA codes from being approved for delivery. That number was removed from our 2FA pool, and services have resumed as usual. We are reviewing our process and alerting around outgoing phone number verification to ensure the issue doesn't happen again.

2:29 PM PST

The issue with 2FA SMS delivery has been resolved. We appreciate your patience and understanding while we worked to resolve this problem.

1:06 PM PST

We're currently keeping an eye on the situation and will inform you as soon as the problem with SMS 2FA codes is completely fixed, or if we have any new information to share.

12:21 PM PST

We're seeing signs of improvement, but we're still monitoring the situation. We'll confirm once the issue with SMS 2FA codes is fully resolved or we have another update to share.

11:47 AM PST

We’re receiving reports around trouble receiving 2FA codes via SMS. We’re on the case and will provide another update once we have more details to share. We’re sorry for the disruption.

11:16 AM PST

Services affected