Tuesday May 30, 2023

Issue summary:
From May 30th, 2023 at 8:02 AM PDT until 11:18 AM PDT, some users experienced unexpected behavior with autocomplete suggestions, including incorrect rankings & incomplete results when conducting searches.

We traced the source of the issue back to an error that occurred in our autocomplete cache. A fix was rolled out to our search logic which began to show the correct results.

Users can refresh their Slack client (by pressing Cmd/Ctrl + Shift + R) if they are still experiencing issues. We apologize for any interruption.

4:27 PM PST

We've released a fix and autocomplete results are up and running once again.

We appreciate your patience while we sorted this out.

11:58 AM PST

We've figured out the cause of the autocomplete results in search, and we're working to get things back to normal as quickly as possible. We appreciate you bearing with us in the meantime.

9:56 AM PST

We’re investigating a problem with the ranking of autocomplete suggestions in search. We’ll be back with another update as soon as we have more information to share.

8:35 AM PST