On May 18, 2023 from 12:50 PM PDT to May 22, 2023 07:35 AM PDT, some users found that channel reminders containing emojis couldn't be sent.
We determined that a recent change in code added a property that was invalid in the reminder creation schema, which caused reminders to be rejected upon sending.
Once we reverted the change, the issue was resolved for affected users.
2:07 PM PST
We've resolved the issue with reminders that include custom emoji, and a fix is rolling out now. It will take a little while for the fix to address each affected reminder, but we expect that your reminders will be restored by the next scheduled reminder occurrence.
If you'd prefer to fetch the fix immediately, you can delete the affected reminders and set them up again. Please follow these steps to delete an existing reminder:
1. Open the channel where the reminder was set up.
2. Use the "/remind list" slash command.
3. Find your reminder in the list that appears and click "Delete".
4. Set your reminder up again.
Thank you for your patience while we worked to resolve this. If you have any further trouble, please let us know at firstname.lastname@example.org.
5:16 PM PST
We've identified the cause of this issue and are working on a fix. We'll share another update when we have news to share.
3:26 PM PST
We’re still actively investigating this issue, but we don’t have any new information to share at this time. Thanks for sticking with us as we continue to work towards a fix.
4:24 AM PST
Some users may be experiencing issues with posting reminders when custom emoji are included in the text. We’re investigating, and will let you know as soon as we have an update to share. We appreciate your patience in the meantime.
6:43 PM PST