Monday May 1, 2023


Enterprise Grid customers experiencing errors when starting a workflow

Issue summary:
On May 1, 2023, from 3:53 PM PDT to 6:45 PM PDT, some Enterprise Grid customers may have experienced issues launching workflows in Slack.

A recent change to workflows inadvertently introduced an issue that resulted in the error codes REBBE72D5DA6 and REBA7F7D9186 when launching workflows. We rolled back the change, which resolved the issue for all affected customers.

8:25 PM PST

We've identified the issue and deployed a fix. Users encountering errors, please reload Slack using Command + Shift + R (Mac) or Ctrl + Shift + R (Windows/Linux).
We appreciate your patience and apologies again for the trouble.

6:55 PM PST

Enterprise Grid customers may be encountering a REBBE72D5DA6 or REBA7F7D9186 error when starting a workflow.

We’re actively investigating this issue and will report back as soon as we have an update to share. We apologise for the disruption.

6:10 PM PST

Services affected